Effective Date: September 19, 2026

At Shivadip Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact us, or use our travel services.

By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you contact us, request a quotation, make a booking, or use our services, we may collect information such as:

• Your name

• Phone number and email address

• Address and billing information

• Passport or identification details when required for travel arrangements

• Travel dates, destinations, and preferences

• Information required for tours, trekking, transportation, accommodation, flights, permits, or visa-related services

• Payment and transaction information

• Any other information you voluntarily provide to us

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests

• Prepare quotations and travel itineraries

• Process and manage bookings

• Arrange flights, transportation, accommodation, tours, trekking, permits, and other travel services

• Process payments, invoices, and refunds

• Communicate important information about your trip

• Provide customer support

• Improve our website and services

• Send promotional information about our services where permitted

• Prevent fraud, unauthorized use, and other misuse

• Meet applicable legal and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

To provide the travel services you request, we may share necessary information with relevant third parties, including:

• Airlines and transportation providers

• Hotels and accommodation providers

• Tour, trekking, and local service partners

• Government authorities and permit-issuing agencies

• Visa and immigration service providers

• Payment processors and financial institutions

• Technology, hosting, communication, and service providers

We only share information that is reasonably necessary for the relevant service, transaction, or legal requirement.

4. Payment Information

Payments may be processed through banks, payment gateways, or other third-party payment providers.

Where a third-party payment provider is used, your payment information is processed according to that provider’s own terms, privacy policy, and security practices.

We do not intentionally store complete credit or debit card details on our website unless required for a legitimate business purpose and permitted by applicable law.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and provide a better user experience.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or method of data storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of your information.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Complete and maintain booking records

• Process payments and financial records

• Resolve disputes or customer-service matters

• Meet legal, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Third-Party Links

Our website may contain links to third-party websites, including airlines, hotels, payment providers, social media platforms, and other travel-related websites.

These websites operate independently and have their own privacy policies. Shivadip Travels is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

9. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Object to certain uses of your personal information

• Ask questions about how your personal information is collected and used

To make a privacy-related request, please contact us using the details provided below.

11. Marketing Communications

We may occasionally send information about our tours, travel packages, special offers, and other services if you have requested or consented to receive such communications, where required by applicable law.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

Please note that you may still receive essential communications relating to an existing booking or service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

When we make changes, the updated policy will be published on this page and the Effective Date will be updated accordingly.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Shivadip Travels
Kathmandu, Nepal

Phone: +977-9714458415 / +977-9862166522
Email: info@shivadiptravels.com | sales@shivadiptravels.com

We will make reasonable efforts to respond to privacy-related requests in a timely manner.

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