Effective Date: September 19, 2026

Welcome to Shivadip Travels. These Terms & Conditions govern your use of our website and the travel services provided by Shivadip Travels.

By accessing our website, requesting a quotation, making a booking, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a booking.

1. About Our Services

Shivadip Travels provides travel-related services, which may include:

• Domestic and international travel arrangements

• Tour packages

• Trekking and adventure trips

• Pilgrimage and religious tours

• Transportation services

• Hotel and accommodation arrangements

• Flight and ticketing services

• Visa and travel assistance

• Travel-related consultation and customized itineraries

The availability and terms of individual services may vary depending on the destination, supplier, season, government regulations, and other circumstances.

2. Booking and Confirmation

A booking request does not automatically constitute a confirmed reservation.

A booking will be considered confirmed only after:

1. Required information and documents have been provided;

2. The applicable payment or advance amount has been received; and

3. Shivadip Travels or the relevant service provider has confirmed the booking.

We reserve the right to decline or cancel a booking where information is incomplete, payment is not received, or the requested service is unavailable.

3. Customer Information

Customers are responsible for providing accurate and complete information when making a booking.

This may include:

• Full name as shown on travel documents

• Date of birth

• Passport or identification details

• Contact information

• Travel dates

• Destination information

• Other information required for the requested service

Shivadip Travels is not responsible for additional costs, delays, rejected applications, missed travel, or other consequences resulting from incorrect or incomplete information supplied by the customer.

4. Passports, Visas and Travel Documents

Customers are responsible for ensuring that they have valid passports, visas, permits, travel insurance, vaccination certificates, and other documents required for their journey.

Where Shivadip Travels provides visa or documentation assistance, approval remains subject to the decision of the relevant embassy, immigration authority, government agency, or other competent authority.

Shivadip Travels does not guarantee visa approval, immigration clearance, entry into any country, or issuance of any travel permit.

5. Prices and Payments

Prices quoted by Shivadip Travels may depend on availability, travel dates, exchange rates, supplier prices, taxes, government fees, and other applicable charges.

A quotation may be subject to change until the booking is confirmed and the applicable payment is received.

Customers are responsible for making payments by the agreed deadlines. Failure to make payment on time may result in cancellation of the booking or loss of availability.

Additional charges may apply for optional services, upgrades, changes, additional luggage, permits, government fees, or other services not included in the original package.

6. Inclusions and Exclusions

Each tour, trek, ticket, hotel, or travel package has its own inclusions and exclusions.

Customers should carefully review the itinerary, quotation, invoice, and booking confirmation before making payment.

Unless specifically stated in writing, services such as personal expenses, travel insurance, additional meals, optional activities, visa fees, tips, emergency expenses, excess baggage, and other incidental costs may not be included.

7. Changes to Bookings

Requests to change travel dates, passenger details, hotels, transportation, itineraries, or other booking arrangements are subject to availability and the applicable terms of the relevant service provider.

Changes may result in additional charges, fare differences, penalties, or cancellation fees.

Shivadip Travels will inform customers of applicable charges where reasonably possible before processing a requested change.

8. Cancellation and Refunds

Cancellation and refund conditions depend on the specific service, supplier, airline, hotel, tour operator, trekking agency, government authority, or other provider involved.

Some bookings may be:

• Fully refundable

• Partially refundable

• Non-refundable

• Refundable subject to cancellation charges

Any refund will be processed according to the applicable booking terms and after Shivadip Travels receives the relevant amount from the service provider, where applicable.

Service charges, administrative fees, bank charges, transaction fees, visa fees, permit fees, and other non-refundable amounts may be deducted from any applicable refund.

Customers should review the cancellation terms applicable to their specific booking before confirming it.

9. Flights and Transportation

Flight schedules, fares, routes, baggage allowances, seat availability, and other airline conditions are controlled by the respective airline.

Airlines may change schedules, delay flights, cancel flights, change aircraft, or impose other operational changes.

Shivadip Travels will provide reasonable assistance with communication and rebooking where applicable, but we are not responsible for airline decisions or disruptions outside our control.

The same principle applies to third-party transportation providers.

10. Hotels and Accommodation

Hotel reservations are subject to availability and the hotel’s own terms and conditions.

Room categories, facilities, check-in/check-out times, meals, deposits, taxes, and additional charges may vary between properties.

Hotels may occasionally change room allocations or facilities due to operational circumstances.

Shivadip Travels will make reasonable efforts to provide the accommodation confirmed in the booking.

11. Tours, Trekking and Adventure Activities

Certain tours, trekking programs, pilgrimages, and adventure activities involve physical activity, altitude, weather conditions, remote locations, transportation risks, and other inherent risks.

Customers are responsible for honestly informing Shivadip Travels of any relevant limitations or requirements that may affect participation.

Itineraries may need to be changed, shortened, delayed, or cancelled due to weather, natural disasters, road conditions, government restrictions, health or safety concerns, or other circumstances beyond our reasonable control.

Safety considerations may take priority over the original itinerary.

12. Travel Insurance

Customers are strongly advised to obtain appropriate travel insurance before traveling.

Depending on the nature of the trip, insurance may cover matters such as medical expenses, emergency evacuation, trip cancellation, baggage loss, delays, and other travel-related risks.

Unless expressly stated in writing, travel insurance is not included in our services.

13. Force Majeure

Shivadip Travels shall not be liable for failure, delay, cancellation, or changes to services caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Earthquakes

• Floods

• Landslides

• Severe weather

• Epidemics or pandemics

• War or civil unrest

• Government restrictions

• Border closures

• Strikes or industrial disputes

• Road or airport closures

• Airline or transportation disruptions

• Political or security restrictions

• Other unforeseen events beyond our reasonable control

Where possible, we will assist customers in finding reasonable alternatives, subject to availability and applicable costs.

14. Customer Responsibilities

Customers agree to:

• Provide accurate information and documents

• Follow applicable laws and regulations

• Follow instructions provided by guides, transport providers, hotels, airlines, and authorities

• Arrive at designated departure points on time

• Respect local customs, people, property, and the environment

• Pay all applicable charges by the required deadlines

• Maintain valid travel documents throughout the journey

Customers may be responsible for additional costs arising from failure to comply with these responsibilities.

15. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, prices, schedules, availability, itineraries, photographs, hotel facilities, transportation arrangements, and other information may change without prior notice.

Information supplied by third-party providers may also change.

16. Third-Party Services

Some services offered through Shivadip Travels are provided by independent third parties, including airlines, hotels, transportation companies, local operators, guides, government authorities, and other suppliers.

Such services may be subject to the third party’s own terms and conditions.

Shivadip Travels is not responsible for circumstances arising solely from the acts, omissions, decisions, or policies of independent third-party providers, except where liability cannot legally be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, Shivadip Travels shall not be responsible for losses, costs, delays, injuries, cancellations, or inconvenience arising from circumstances beyond our reasonable control or from the acts or omissions of independent third-party service providers.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

18. Website Use

You agree not to:

• Use the website for unlawful purposes

• Submit false or misleading information

• Attempt to gain unauthorized access to our website or systems

• Interfere with the operation or security of the website

• Copy, reproduce, or misuse website content without permission

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, or systems.

19. Intellectual Property

Unless otherwise stated, the content of the Shivadip Travels website, including text, logos, graphics, photographs, designs, and other materials, belongs to or is licensed to Shivadip Travels.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

20. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

21. Complaints and Customer Support

If you experience an issue during your booking or journey, please contact Shivadip Travels as soon as reasonably possible so that we have an opportunity to assist.

For complaints relating to third-party services, we may need to coordinate with the relevant airline, hotel, transportation provider, tour operator, or other supplier.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Nepal.

Any dispute arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts and authorities of Nepal, unless applicable law requires otherwise.

23. Changes to These Terms

Shivadip Travels may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

24. Contact Us

For questions, bookings, cancellations, complaints, or other inquiries, please contact us:

Shivadip Travels
Kathmandu, Nepal

Phone: +977-9714458415 / +977-9862166522
Email: info@shivadiptravels.com | sales@shivadiptravels.com

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